Relation Of Employee Job Satisfaction And Patient Satisfaction In Select Private Medical Care Centers In Kashmir Valley

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Relation Of Employee Job Satisfaction And Patient Satisfaction In Select Private Medical Care Centers In Kashmir Valley

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Title: Relation Of Employee Job Satisfaction And Patient Satisfaction In Select Private Medical Care Centers In Kashmir Valley
Author: Kounser Shaheen (Scholar); Rainayee, Riyaz Ahmad (Guide)
Abstract: Much has been written about the need to offer satisfying work environment and there have been numerous investigations of the job satisfaction construct (Brown and Peterson, 1993). There is ethical value clearly in a company creating job satisfaction, but its numerical value is unproven. Since the provision of job satisfaction involves cost, there should be evidence of a mitigating return. One would expect a satisfied employee to generate satisfied customers who will, as a consequence, be loyal.This study to estimate employee perception of job satisfaction.Estimate perception of patient satisfaction and Empirically testing the nature of the relationship between employee job satisfaction and patient satisfaction.Universe for this study has been the employees and patients of Modern hospital and Ramzana hospital of the Kashmir valley. To collect data both primary as well as secondary sources have been used. The primary data was collected with the help of pre-tested questionnaires so as to ensure the relevance and consistency of various items and statements in the questionnaires. Simple random sampling method has been used to collect the primary data. 100 employees (50 each) and 200 patients (100 each) from both medical care centres comprise the sample for the study. The data thus collected was analysed and interpreted with the help of mean scores, standard deviations, correlation and regression analysis and t-tests have been applied wherever necessary to arrive at the dependable conclusions. The data was analysed with the help of SPSS package and Minitab.
URI: http://dspaces.uok.edu.in/jspui//handle/1/1207
Date: 2012


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